“I wholeheartedly recommend Queensland Welcomes You to any tourism operator wanting to elevate their service. The program delivers invaluable tools, practical skills, and a supportive community – all focused on creating exceptional visitor experiences.”
Free training for Queensland tourism and hospitality teams
In partnership with the Queensland Government, Allara Global offers free online courses to help teams deepen regional knowledge and deliver world-class guest experiences.
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Why it works
Free and online
Learn at your own pace on any device—no cost to you or your team.
Build local knowledge
Explore local stories, culture, Aboriginal and Torres Strait Islander peoples’ heritage, and sustainable experiences across Queensland.
Certificate included
Receive a certificate of completion to promote your status as a Queensland host and your part in the statewide network.
View CertificateWhat you’ll learn
The program builds practical skills and regional knowledge through five engaging modules covering:
- World-class hosting and storytelling customer service principles
- Accessibility, inclusion and meeting diverse guest needs
- Aboriginal and Torres Strait Islander culture, sustainability and local insights
- Regional products and experiences that bring destinations to life
Who it’s for
Designed for anyone involved in welcoming and hosting guests.
Frontline staff
Venue managers
Volunteers
Hotels
Venues
Tours
Events
Attractions
Retail
Restaurants
Cafés
Bars
Transport
Training for every Queensland region
Tailored to each of Queensland’s 13 tourism regions, the program showcases local stories, culture, Aboriginal and Torres Strait Islander peoples’ heritage, environmental sustainability, and the unique tourism products that make each destination special.
Brisbane region
Bundaberg region
Capricorn Coast region
Fraser Coast
Gladstone region
Gold Coast
Mackay Isaac region
Outback Queensland
Queensland Country
Sunshine Coast
Townsville North Queensland
Tropical North Queensland
The Whitsundays
What others are saying
“Even after a decade in Cairns as a Commercial Leader in international and independent hotels, I found the depth and breadth of information incredible. It was not only a valuable refresher on our fabulous region, but also a portal to new resources and insights.”
“For hosts new to the region, this course is a valuable way to learn how to actively support travellers. Many visitors return year after year, relying on us not only for information but also for a sense of community.”
“This program empowered me to be a more engaging host, creating memorable guest experiences while strengthening my connection to the community.”
“The Queensland Welcomes You initiative is a fantastic program for new staff entering the industry, and a great refresher for experienced team members to update their knowledge of current operators.”
Regional tourism partners
Queensland Welcomes You is an initiative proudly funded by the Queensland Government and developed in partnership with the Queensland Regional Tourism Network. Allara Global is a proud delivery partner.
Frequently asked questions
Queensland Welcomes You (QWY) is free online training for tourism and hospitality teams across Queensland. Queensland Welcomes You is an initiative proudly funded by the Queensland Government and developed in partnership with the Queensland Regional Tourism Network. Allara Global is a proud delivery partner. The program inspires proud hosts and lifts service standards so every visitor leaves as a passionate advocate for your business, your region and Queensland.
Anyone involved in welcoming and hosting guests: staff and volunteers working across hotels, venues, transport, tours, events, attractions, retail, restaurants, cafés and bars. If you or your team connect with visitors, this program is for you.
Courses are tailored to Queensland’s 13 tourism regions, e.g. a Cairns business would complete Tropical North Queensland Welcomes You. Regions include: Brisbane region, Bundaberg region, Capricorn Coast region, Fraser Coast, Gladstone region, Gold Coast, Mackay Isaac region, Outback Queensland, Queensland Country, Sunshine Coast, Townsville North Queensland, Tropical North Queensland,and The Whitsundays.
Five engaging modules covering: hosting, storytelling & customer service; accessibility & inclusion; Aboriginal and Torres Strait Islander culture; environmental sustainability & local insights; and regional stories, products & experiences that bring destinations to life.
Allara Global provides hospitality businesses with a complete online training solution, featuring a powerful LMS, bespoke content, and a comprehensive eLearning library. Our online tools help businesses onboard new team members, improve performance, and ensure compliance. To find out more visit the Allara Global website.
The course is online and self-paced on any device, delivered via the Allara Global platform. It includes videos and interactive content across five modules. Total time is around 1.5–2 hours (modules typically range from 5–40 minutes each).
Use the form on this page to create your account and select your region. You’ll get instant access to the course and can begin straight away.
Two easy options:
- Individuals: self-enrol from your platform’s Course catalogue by searching for “Queensland Welcomes You”.
- Admins: to assign to a venue, group or the whole organisation, contact your Allara account manager to enable and allocate the relevant regional course(s).
Yes. For 30+ users we can assist you to bulk upload your team and assign the correct regional course(s). Please get in touch and we’ll coordinate the spreadsheet template and timing.
Teams gain enhanced regional knowledge, skills to deliver warm and genuine service for all guests, greater confidence and consistency, and a certificate of completion for staff development records. Businesses see more authentic guest experiences, stronger reviews, longer stays and return visits, and a reputation for warm, world-class Queensland hospitality.
Yes. The program includes guidance on accessibility and inclusion and shares Aboriginal and Torres Strait Islander cultural considerations. Content follows modern accessibility practices and works on desktop and mobile.
Yes — there is no cost to operators or staff. Queensland Welcomes You is proudly funded by the Queensland Government and delivered by Allara Global.
Existing clients: contact your Allara account manager. New organisations: use our contact form and we’ll help with access, enrolments and bulk uploads.